How To Speak With Gotv Customer Care

How To Speak With Gotv Customer Care

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How to speak with gotv customer care? GOtv Nigeria Customer Service is an entity responsible for receiving customer complaints and feedback. GOtv Nigeria is one of Nigeria’s most popular pay satellite TV services. The subscription service offers subscribers many channels. However, it is necessary to contact the company for various reasons, including technical problems and payment problems. These remain some of the main reasons why you can contact GOtv customer service.

There are many ways you can connect them such as through phone, email and social media platforms like Twitter and Facebook.

How To Speak With Gotv Customer Care

Here are some of the common ways to contact GOtv Nigeria customer service:

  • Short Code
  • Phone Number
  • Whatsapp
  • Ussd Code
  • E-Mail

How To Speak With Gotv Customer Care

Talking to GOtv customer service has been made very easy for users in Nigeria. GOtv is a company that values user complaints and requests as it helps them improve their products and services. There are two main methods of contacting GOtv customer service and they are covered below.

How To Speak With Gotv Customer Care
How To Speak With Gotv Customer Care

1.     GOtv Customer Service Helpline Nigeria

To have a conversation with a GOtv Customer Service Representative about a solution to a GOtv-related issue. The best way to do this is to use GOtv Nigeria customer service number. The phone number to reach GOtv Nigeria is 08039044688.

GOTV has many customers in Nigeria and offices in major cities in the country. Customer service is available 24/7 to meet your needs. Here are the cities that have GOtv and their customer service phone numbers:

  • GOtv Abuja office – 08034105601
  • GOTV Lagos Office – 08023058114
  • GOTV Office Ibadan- 08161350025
  • GOTV Office Onitsha- 08033222696
  • GOTV Office Enugu- 0806124809
  • GOTV Benin Office – 08113630333
  • GOtv Office in Port Harcourt – 07082165848
  • GOTV Office Owerri- 09041849203

Please note that the above GOtv locations and contacts are from GOtv accredited providers. They provide users with customer support and related technical services.

2.     GOtv Nigeria USSD Code For Customer Service

This is the fastest and easiest way to subscribe to GOtv without using the internet. The USSD code for GOtv Nigeria customers is *288*1#. This service allows you to check your subscription expiry date with simple USSD commands from your phone. Below is how to speak with gotv customer care service using USSD code:

  • Call *288# on your mobile phone
  • Choose 1 from the options if you are already a GOtv user
  • Select 2 to activate a new GOtv account
  • Then enter your IUC number
  • Select the reason for contacting GOtv

You can use the GOtv USSD code to reach the customer service agents at the company’s call center. To do this, use your mobile phone’s dialer to dial *288#. This will open an IVR menu where you can select a number of options, including the option to speak to a customer service representative.

3.     What is GOtv WhatsApp Number?

Regarding the question how to speak with gotv customer care? The WhatsApp is another way for talking to gotv customer service. The whatsapp number to connect to GOtv is +2348082804878. While an active GOtv subscription can be quite a bit of fun, you may encounter a few issues in the process. Luckily, Multichoice Nigeria saw this and came out with a GOtv WhatsApp number where you can get help from the company. Group chat allows GOtv users to follow recent changes and resolve GOtv related issues.

They can resolve issues such as connecting to GOTV customer service, payments and subscriptions, unresolved technical issues, and other issues you may encounter while using GoTV services. All you have to do is send a message through GOtv WhatsApp chat box, report your problem and wait for a customer support agent to reply with a solution.

4.     Gotv Support Shortcode

GOtv Cable Network also gives you access to a 24/7 speed dial service and allows you to receive automated responses to your complaints and inquiries. In addition, you do not need internet access, just a mobile device.

The GOTV shortcode service allows you to pay for all your monthly subscriptions via SMS on your phone. First, here is a list of shortcodes for some cities in Africa that we have put together to solve your question on how to speak with gotv customer care?

  • Nigeria: 4688
  • Kenya: 22688
  • Ghana: 4688
  • Uganda: 6488
  • Namibia: 4688
  • Zambia: 4688
  • Mozambique: 94688
  • Rwanda: 1111
  • Malawi: 54688

To file complaints or make inquiries using the GOtv shortcode. Users should go to the SMS box, type their complaints or questions and send to the shortcode as the recipient.

5.     GOTV email address

You can email the GoTv customer care department giving full details of your queries or complaints and you should receive feedback once the problem has been resolved. Here are the specific country specific email addresses you can use to get started:

  • Nigeria: []
  • Rwanda: []
  • Uganda: []
  • Namibia: []
  • Kenya: []
  • Ghana: []
  • Zambia: []
  • Mozambique: []

To send an email to GOtv’s customer service department, please address your correspondence to your country’s email address and describe the problem in as much detail as possible. You will receive an acknowledgment of your complaint within 24 hours and a response within 48 hours.

Other Means to Reach GOtv Nigeria Customer Service

Besides the above ways on how to speak with gotv customer care, there are several other ways to communicate with the GOtv Nigeria customer care unit. GOtv uses these platforms to promote its products and services. Below are some other ways to reach GOtv customer support:

·         GOtv Facebook page

Facebook is one of the major social media platforms that cannot be neglected by any business that values customer relationships. That’s why GOtv Nigeria created its own Facebook page to have a closer relationship with its customers. They use the platform to promote their products and services and to receive complaints and inquiries from the public.

  • To contact the GOtv customer care unit via the Facebook page.
  • Sign in to your Facebook account or click here
  • Search for GOtv Multichoice Nigeria.
  • Enter and submit your complaints and inquiries using the message option.
  • A customer representative responds with feedback on the requested solution or information.

·         GOtv Twitter handle

This is another social media platform to reach customers for complaints and inquiries. To submit complaints via Twitter, you must have a Twitter account. Once you’ve sent a message through this Twitter handle, a customer service representative is always available to provide a response.

Conclusion – How To Speak With Gotv Customer Care?

How To Speak With Gotv Customer Care? Visit the gotv office; this is another way to reach GOtv Nigeria customer support agent. The company has made arrangements for the presence of GOtv Customer Care at its offices across the country. All that is required of a customer is to locate any GOtv office; a representative is on standby.